Refund Officer (Rolling Intake)

About AirAsia Malaysia

AirAsia is the largest airline in Malaysia by fleet size and destinations. It operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries.

Your role

As a Refund Officer at AirAsia Malaysia, you will have the following duties & responsibilities:

• Performs timely and accurate recording of refund transactions.
• Interacts daily with other functions within the Department and numerous finance departments to complete recording and reconciliation.
• Regularly monitor refund items on the bank statements and clear them on a timely basis.
• Performs timely reconciliation of the refund transactions and reports to be provided to country finance and auditors.
• Prepare monthly Balance Sheet Reconciliations.
• Performs ad hoc tasks assigned by the assistant manager and manager.

Training & development 

Generally, AirAsia encourages its employees, which are called Allstars, to have ambitious plans and work with the company to attain their goals. As strong advocates of continuous professional training and development, AirAsia believes in providing the Allstars with the opportunity to develop in order to realize their true potential. Below are the examples of training & development programs given when you work at AirAsia:

• Redbeat Academy (RBA) offers a range of online digital training modules in partnership with Google, for upskilling and reskilling.
• AirAsia 3.0 Digital & Data Transformation
• IATA - Managing Accident Prevention and Investigation
• Human Factors and Safety Investigations (HFASI)
• Certified Information System Security Professional
• Senior Leadership Workshop - Supply Chain, Logistics, and Operation Management 

Benefits

Aside from an attractive salary, you will also get employee benefits such as:

• Physical Wellbeing: Be at your best and recover from unexpected circumstances
• Emotional Wellbeing: For your work-life balance and mental health support
• Financial Wellbeing: Helping you be prepared for now and tomorrow, financially.
• Social Wellbeing: A sense of belonging is key - we have platforms to keep you informed and included
• Allstar Specials: If you aren't an Allstar, you aren't getting this! 

Career progression

AirAsia offers a variety of career opportunities and is committed to connecting people and transforming lives. The company has a comprehensive hiring process to ensure it selects the right candidates. Career progression at this company is likely based on performance, skills, and the needs of the company. While specific details about career progression at AirAsia are not publicly available, it’s safe to say that as a large and growing company, there are likely many opportunities for advancement. 

Work-life balance

Specifically to the requirement for this role, you will have to be able to work on 24/7 shift rotation in the office of AirAsia SEA. Global Operating Hours are 24 hours by shift (0600H-1300H, 0900H-1900H, 1200H-2100H, 2100H-0600H). But do not worry about the work-life balance here as the company is committed to providing you with good work-life balance and mental health support.

Company culture

AirAsia culture is acknowledged by most employees as a humble and fun environment to work in. The company has an interactive and fun office equipped with a fully equipped gym, clinic, physiotherapy, E-sports, pool table, and RedDeck with a mini golf course, futsal, and basketball court. Enjoy yoga, Bootcamp, and Zumba, and make many new friends as you embark on a new journey with the Allstars family.

About you

To apply for this role, you need to meet the qualifications below:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, fresh grads are welcome to apply
• Ability to work under minimum supervisory
• Knowledge of accounting is an added advantage
• Excellent communication and interpersonal skills

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to AirAsia Malaysia's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

The following sources were used in researching this page:

• newsroom.airasia.com
• mycareer.airasia.com
• glassdoor.com/Reviews/AirAsia-Malaysia-Reviews-EI_IE318753.0,7_IL.8,16_IN170.htm?filter.iso3Language=eng