Compliance/ Fraud Analyst (Issuing and Acquiring)

About OCBC Bank Malaysia

Since its incorporation in 1994, OCBC Bank (Malaysia) Berhad (“OCBC Malaysia”) has grown to become one of Malaysia’s largest foreign banks by most counts. Its Islamic banking subsidiary, OCBC Al-Amin Bank Berhad (“OCBC Al-Amin”), was the first Singapore-based Islamic Bank established in Malaysia in 2008.

As part of the liberalization efforts of the Malaysia Government, locally incorporated foreign banks in Malaysia including OCBC Malaysia were granted licenses to open new branches in 2006. This allowed OCBC Malaysia to grow its total network size to 46 branches, comprising 33 conventional branches and 13 Islamic Banking branches as of 1 December 2018.

Your role

Issuing:

• Perform outbound calling to cardholders to confirm transactions or dispute handling
• To handle blocking/ uplifting of blocked cards and perform card replacement
• To conduct investigations on dispute cases and follow-ups on unauthorized  transactions from end to end
• Work closely with Card Ops, Business Unit, and Contact Centre on customer dispute issues
• Perform next-day report checking
• Able to handle complaints and provide solutions to customers
• Any other ad-hoc tasks that may be required due to Fraud Changing Environment.

Acquiring:

• Conduct Fraud Risk Assessment for merchant acquisition and ensure adherence to MAP Guidelines and Fraud Acquiring Operational Manual.
• Conduct telephone investigations with the merchant, acquirer as well as industry members to gather intelligence.
• Collaborate with business units on merchant acquisition-related matters.
• Handle emails from various parties in Acquiring Fraud Distribution Listing.
• Support Team Lead/ Fraud Acquiring Manager in liaising with other stakeholders within the bank and external parties relating to merchant acquisition as well as merchant monitoring.
• Handle administrative tasks that will be assigned according to needs.
• Any other ad-hoc tasks that may be required due to Fraud Changing Environment.

Compliance:

• Assist on some compliance matters as a liaison person and collaborate with the Division Risk & Prevention, Regulatory Compliance Unit, Independent reviewers, and others.
• Support to carry out Anti-Money Laundering transaction checks and Suspicious Transaction Reporting (STR) to Bank Negara Malaysia via Financial Intelligence System (FINS). 
• Ensure compliance with internal and external guidelines.
• Assist with MIS and Compliance reports preparation and ensure the submission is timely and accurate.
• Any other ad-hoc tasks that may be required due to Fraud Changing Environment from Bank Negara Malaysia (BNM), Issuing and Acquiring guidelines.

Training, development & rotations

The cornerstone of employee development is the core of every organization's success. In this wave of industry transformation, OCBC enables a Future Smart workforce by equipping its people with technical and leadership competencies to thrive in the digital future. OCBC pulls together the best minds from industry and academic partners and provides the best learning opportunities for its people.

Enjoy learning in the purest form – experientially. It believes life contains learning moments that help to perform better at a professional and personal level. Get the most relevant learning content and certification from reputable organizations.

Salary & benefits

OCBC knows that no two people are identical in their preferences. The flexible benefits plan allows you to select and tailor the optimal package for your unique desires. The salary for this role ranges from MYR 35,000 to MYR 62,000 per year.

Benefits:

• Health and protection for you and your family
• Varied leave policies
• Preferential rates and schemes to help you save
• Education support for your little ones
• Leisure perks to enjoy with your colleagues

Career progression

The greatest pride of OCBC is seeing its people succeed. A career is a journey to enjoy and achieve great things. A fun mix of drive and passion is an unstoppable combination.

Be it as a student or a fresh graduate, the first step in your career is one of life’s important milestones. OCBC Bank sees your ambition to make a difference and recognizes your drive to succeed. 

Culture & Vibe

OCBC is not just merely a working space. It creates a culture that allows you to flourish. Across the Bank, its leaders encourage fresh ideas, reward continuous learning, and most importantly, it cares for not just you but also your family. It provides an environment where you can be who you are, as you become the best version of yourself.

OCBC recognizes each of you as individuals and the value you bring to OCBC – your passion, your creativity, your intellect, your potential, and yes, your uniqueness.

About you

• Degree holder
• Proactive, Positive attitude, self-motivated with good work integrity
• Work independently with minimal supervision as well as the occasional long hours
• Good excel skills
• Team player, able to communicate effectively, and has good interpersonal skills
• Able to meet deadlines
• Strong written communication skills, including the ability to handle complaints

How to apply

Submit your application by clicking the “Apply on employer site” button below.

The recruitment process involves the following steps:

• Application 
• HR Interview
• Assessment Center
• Hiring Manager Interview
• Offer & Review