Customer Service Executive (Contact Centre) (Rolling Intake)

Your role

Key responsibilities as follows:

• Attend to inbound calls regarding a range of consumer financial products and services.
• Handle calls professionally, providing accurate information and effective solutions.
• Deliver personalized customer service while maintaining professionalism and proper phone etiquette.
• Achieve first call resolution and follow up on unresolved issues.
• Perform after-call duties and quality assurance with zero defects.
• Consolidate and provide customer feedback for improvements.
• Introduce and promote self-service/automated banking channels.
• Cross-sell bank products and services when appropriate.
• Ensure adherence to Group Policy, local laws, and bank procedures.

About you

The ideal candidate will have:

• A degree or relevant working experience; diploma holders need a minimum of 1 year in a Contact Centre or Consumer Financial Services.
• Fresh graduates are strongly urged to apply
• A strong customer service mindset.
• Commitment and teamwork skills, with a willingness to take on leadership roles.
• Independence, resourcefulness, and the ability to thrive under pressure.
• Meticulous organization and problem-solving skills.
• The ability to multitask and manage time effectively.
• Willingness to work in shift rotations, including public holidays.

Compensation & benefits

Competitive salary with performance bonuses, comprehensive healthcare, and additional perks.

Training & development

Opportunities for professional development and mentorship programs to enhance your skills and career growth.

Career progression

Potential for career advancement within the company, with expected growth and new opportunities over the next few years.

How to apply

Submit your application by completing the required forms and providing all necessary documents as instructed.

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