Merchant Support Officer (Rolling Intake)

About OCBC Malaysia

OCBC Bank Malaysia Berhad or OCBC Malaysia is a subsidiary of OCBC Bank, the second largest bank in Southeast Asia by assets among the larger banks in Asia-Pacific. It has 31 branches in Malaysia.

Your role

As a Merchant Support Officer at OCBC Malaysia, you will be responsible for the following role:

• Support Merchant Acquisition Team in pre-vetting application documents
• Perform post-support for merchant transactions monitoring
• Liaise with terminal vendor for terminal deployment
• Prepare internal and regulatory reports.

Training & development

The foundation of employee development is central to the success of any organization. In this wave of industry change, OCBC Malaysia provides the following training and developments program for employees' development:

• Leaders' sharing session
• Future Smart, Future Workplace Learning Festival
• Individual mastery through Adaptive Learning Formats
• Learning experience through curated content
• Digital banking and technology training
• Leadership training

Compensation & benefits

OCBC offers a competitive, performance-driven compensation package so you can focus on your career. Taken from its official site (ocbc.com.my), here are the following benefits given to the employees:

• Health, protection, and wellness (Health screening, Medical leave and budget, Dental/Optical, Insurance coverage, Employee Assistance Programme)
• Varied leave policies (Annual vacation leave, Marriage leave, Family leave, Maternity/Paternity leave, Adoption leave, Compassionate leave, Exam leave, Corporate social responsibility leave, Career break leave)
• Preferential rates and schemes to help you save (Preferential interest rate for staff loans, Banking privileges, Employee share purchase plan, Bursaries for your children, Scholarships for your children, Corporate discounts through the Recreation Club)
• Leisure perks to enjoy with your colleagues (Holiday facilities and Activities organized by the Recreation Club)

Career progression

The most tremendous pride of OCBC is seeing its people succeed. Be it as a fresh graduate, the first step in your career is one of life’s important milestones. OCBC Bank recognizes your ambition to make a difference and your drive to succeed. An entry-level Merchant Support Officer can be promoted into a high-level career or a supervisor, your performance is matter.

Work-life balance

OCBC keeps employees' work-life balance by applying standard working hours, normal workloads, and off days. The company also provides leisure perks to enjoy with your colleagues. There are holiday facilities and activities organized by the Recreation Club. The OCBC work-life balance rating on Glassdoor shows 3.1 stars out of 5.

Culture & vibe

OCBC is more than just a workspace. It creates a culture in which you can grow. Leaders across the bank encourage new ideas and reward continuous learning. And most importantly, they care about not only you but your family as well. OCBC provides an environment where you can be yourself and be your best self. OCBC recognizes each of you as an individual and the value.

About you

To apply for this position, you have to meet the following requirements:

• Expected to liaise with stakeholders including but not limited to colleagues from various divisions, suppliers, and business partners
• Attention to details
• Good interpersonal skills and communication skills
• Independent and self-motivated
• Agile learner and flexible to changes. Able to multi-task effectively and work under timeline pressure for ad-hoc assignments from time to time.

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page.