Telesales Executive (Banca) (Rolling Intake)

Your role

Key responsibilities as follows:

• Promote General Insurance products via telemarketing to bank customers.
• Handle customer inquiries confidently and correspond through emails.
• Liaise with internal departments and GEGM for policy fulfillment.
• Achieve sales and cross-sell targets for all assigned insurance products.
• Meet daily KPIs, including sales targets and call rates.
• Complete all assigned leads within the stipulated timeline.
• Manage sales calls, salvage cancellation cases, and participate in telemarketing campaigns.
• Consider business and regulatory compliance risks, taking steps to mitigate them.
• Stay informed on industry trends, regulatory compliance, and emerging threats.
• Highlight potential risks and share best risk management practices.
• Complete required product training and assessments.
• Ensure compliance with OCBC and GEGM guidelines, sales practices, and internal policies.

About you

The ideal candidate will have:

• A Diploma/Degree in any field.
• Fresh graduates are encouraged to apply.
• 1-2 years of experience in telesales or the General Insurance industry is advantageous.
• Proficiency in spoken and written English and Mandarin.
• Excellent interpersonal skills, especially for Mandarin-speaking customers.
• Ability to work in a fast-paced environment with minimal supervision.
• Strong communication, phone skills, persuasiveness, patience, persistence, and keyboarding skills.
• An aggressive, self-motivated, responsible attitude with a sense of urgency.
• Organizational and systematic work habits.
• A keen interest in learning and a positive work attitude.
• High integrity, accountability, and a good attitude towards teamwork.

Compensation & benefits

Details on financial and non-financial benefits, such as salary range, bonuses, healthcare, and other perks, are provided by the employer.

Training & development

Opportunities for growth and training, including professional development programs and mentorships, are available in this role.

Career progression

Potential for career advancement is outlined, with expected growth over the next few years after completing the role or program.

How to apply

Submit your application by following the employer's specified instructions, ensuring all required documents and information are included.

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