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OCBC Bank Malaysia

  • 1,000 - 50,000 employees

Trade Finance Service Desk

Location details

On-site

  • Malaysia

    Malaysia

Location

Malaysia

Opportunity expired

Opportunity details

  • Opportunity typeGraduate Job or Program
  • SalaryMYR 36,000 - 38,400 / Year
  • Additional benefitsProsple estimates salary based on multiple source

About OCBC Bank Malaysia

Since its incorporation in 1994, OCBC Bank (Malaysia) Berhad (“OCBC Malaysia”) has grown to become one of Malaysia’s largest foreign banks by most counts. Its Islamic banking subsidiary, OCBC Al-Amin Bank Berhad (“OCBC Al-Amin”), was the first Singapore-based Islamic Bank established in Malaysia in 2008.

As part of the liberalization efforts of the Malaysia Government, locally incorporated foreign banks in Malaysia including OCBC Malaysia were granted licenses to open new branches in 2006. This allowed OCBC Malaysia to grow its total network size to 46 branches, comprising 33 conventional branches and 13 Islamic Banking branches as of 1 December 2018.

Your role

Service Deliveries:

  • Inbound calls are answered within 3 rings
  • Customer’s inquiries are responded to on the same day else are investigated immediately for prompt resolution with minimal reliance on operation Team members
  • Customer’s requests e.g. non-receipt of the Bank’s advice, are executed with minimal reliance on operation Team members & within the agreed timeline
  • Proactively execute service recovery actions in managing customer complaints as per agreed procedures
  • Perform outbound calls to customers on import documents arrival, matured & past due bills, and receipt of export proceeds within the agreed timeline

Operations:

  • Assist in the execution and release of non-core operational activities
  • Relief roles and responsibilities of core operations in event of resource constraints or volume surge
  • Other duties as assigned from time to time

People & Training:

  • Enroll in training courses to improve self-competency and to meet mandatory training days
  • Attend all mandatory courses and refreshers as per Bank’s requirement
  • Participate & contribute in daily debrief sessions & escalate operational issues and concerns for resolution

Risks & Processes:

  • Execute assigned daily “common” control checks as per DCFC and sign-off document at EOD
  • Identify opportunities for process improvement & escalate for discussion and execution
  • Assist in the documentation of revised or updating of operational processes & procedures
  • Contribute to the development & documentation of new products & processes

Training, development & rotations

The cornerstone of employee development is the core of every organization's success. In this wave of industry transformation, OCBC enables a Future Smart workforce by equipping its people with technical and leadership competencies to thrive in the digital future. OCBC pulls together the best minds from industry and academic partners and provides the best learning opportunities for its people.

Enjoy learning in the purest form – experientially. It believes life contains learning moments that help to perform better at a professional and personal level. Get the most relevant learning content and certification from reputable organizations.

Salary & benefits

OCBC knows that no two people are identical in their preferences. The flexible benefits plan allows you to select and tailor the optimal package for your unique desires. The salary for this role ranges from MYR 36,000 to MYR 38,400 per year.

Benefits:

  • Health and protection for you and your family
  • Varied leave policies
  • Preferential rates and schemes to help you save
  • Education support for your little ones
  • Leisure perks to enjoy with your colleagues

Career progression

The greatest pride of OCBC is seeing its people succeed. A career is a journey to enjoy and achieve great things. A fun mix of drive and passion is an unstoppable combination.

Be it as a student or a fresh graduate, the first step in your career is one of life’s important milestones. OCBC Bank sees your ambition to make a difference and recognizes your drive to succeed. 

Culture & Vibe

OCBC is not just merely a working space. It creates a culture that allows you to flourish. Across the Bank, its leaders encourage fresh ideas, reward continuous learning, and most importantly, it cares for not just you but also your family. It provides an environment where you can be who you are, as you become the best version of yourself.

OCBC recognizes each of you as individuals and the value you bring to OCBC – your passion, your creativity, your intellect, your potential, and yes, your uniqueness.

About you

  • Preferably with a Diploma or Degree in any discipline
  • Self-motivated and able to work as a team.
  • Possess a positive attitude and willingness to learn.
  • Able to work fast, independently, and under pressure

How to apply

Submit your application by clicking the “Apply on employer site” button below.

The recruitment process involves the following steps:

  • Application 
  • HR Interview
  • Assessment Center
  • Hiring Manager Interview
  • Offer & Review

Work rights

The opportunity is available to applicants in any of the following categories.

Work light flag
Malaysia
Malaysian CitizenMalaysian Permanent ResidentMalaysian Temporary Work Visa

Qualifications & other requirements

You should have or be completing the following to apply for this opportunity.

Degree or Certificate
Qualification level
Qualification level
Diploma or higher
Study field
Study field (any)

Hiring criteria

  • Experience requirementNo experience required
  • Working rights
    Malaysian Citizen
  • Study fields
    Business & Management
  • Degree typesDiploma or higher
Show all hiring criteria

About the employer

Logo-OCBC bank-480x480

OCBC Bank Malaysia

Number of employees

1,000 - 50,000 employees

Industries

Accounting & Advisory

OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in the Asia Pacific by The Asian Banker.