IT Service Management, Digital & Data Services Intern (Jan 2024)

About PwC Malaysia

PwC is part of the Big Four accounting firms and a global professional services brand. In Malaysia, over 3,000 professionals across seven locations are committed to tackling the challenges businesses face in today's dynamic market.

Your role

As an IT Service Management, Digital & Data Services Intern, you will be part of the Service Management team under MYVN DGT DDS (Digital & Data Services). You will be provided the opportunity to gain hands-on experience in IT Service Management processes and frameworks.

Your day-to-day responsibilities involve:

• Incident Management which assists in the triage and resolution of IT incidents, monitors and updates incident records, communicates with end users, and escalates as necessary.
• Assist the service desk team by responding to user inquiries, troubleshooting common IT issues, and helping with technical problems.
• Collect and analyze service performance data, and create reports or dashboards to identify trends and areas for improvement.
• Collaborate with the IT Service Management team, and contribute to process improvement discussion/continuous improvement initiatives to enhance service delivery and user satisfaction.

Training & Development

PwC emphasizes diverse learning methods. While 10% involves traditional classes and online courses, 20% focuses on coaching from experienced mentors. The majority, 70%, centers on hands-on experience tackling real business challenges with actual clients, fostering effective on-the-job learning.

Benefits

In addition to receiving a competitive stipend, enrolling in the PwC Malaysia internship will grant you the following perks:

• Guidance and mentorship from PwC experts
• Hands-on involvement in authentic projects with actual PwC clients
• Networking with diverse PwC professionals worldwide
• Prospects for a full-time collaboration with PwC

Career Progression

PwC Malaysia provides diverse initiatives for professional advancement. Their People Value Proposition, GROW, focuses on Growth, Recognition, Opportunities, and Ways of Working, aiming to support employees in their career paths and foster a fulfilling work-life balance.

For undergraduates, PwC offers internships for practical exposure to the professional realm. Additionally, entry-level positions are available with specific intakes, and monthly joining dates cater to graduates entering roles in Assurance, Tax, and Risk Assurance Services. The Earn While You Learn program is also tailored for non-graduates seeking valuable work experience.

Work-life Balance

Based on the intern review with an average rating of 3.8 out of 5 (Glassdoor), PwC Malaysia is recognized for fostering a positive work-life balance. The company prioritizes work flexibility, allowing employees, including interns, the freedom to manage their schedules effectively. Notably, the implementation of FlexFriday every second Friday of the month, offering interns a half-day off, further demonstrates PwC's commitment to promoting a healthy balance between work and personal life. Importantly, even with this emphasis on work-life balance, interns still receive benefits such as overtime compensation, underscoring PwC's dedication to recognizing and rewarding the efforts of its interns.

Company Culture

According to the intern review, PwC Malaysia is celebrated for its exceptional company culture with an impressive average rating of 4.6 out of 5. Described as family-like, the work environment at PwC is characterized by a strong sense of camaraderie and mutual support among colleagues. The positive work culture embedded within the organization fosters a collaborative and inclusive atmosphere, contributing to the overall satisfaction of interns.

About you

To apply for this role, you are required to meet the following requirements:

• Minimum Academic Requirement: Pursuing a degree in Computer Science/Information Technology/Information Systems/Data Science.
• Understanding of Service Management framework knowledge and basic technical skills related to the system and technologies concept.
• Ability to analyze data and metrics to identify trends, areas for improvement, and opportunities for optimization.
• Strong interpersonal, written, and verbal communication skills

How to Apply

To apply for this job, simply click the button "Apply on employer site" below. We will direct you to PwC Malaysia's official link for this vacancy. Make sure that you've read all of the requirements mentioned above.

Please attach the following documents along with your CV when you submit an online application:

• Academic Certificates and Transcripts, from SPM (or equivalent) onwards
• A copy of your NRIC or passport
• Recent passport-size photo

Sources

The following sources were used in researching this page:

• pwc.com/c1/en/careers/professional-development.html
• pwc.com/my/en/careers/work-life.html
• pwc.com/my/en/careers/jobpostings.html
• glassdoor.com/Reviews/PwC-Kuala-Lumpur-Reviews-EI_IE8450.0,3_IL.4,16_IM1100.htm?filter.iso3Language=eng&filter.employmentStatus=INTERN