Associate - Credit Debt Collection

About Shell

Shell is the petroleum retail market leader in Malaysia, having more than 950 stations nationwide, catering to one-third of Peninsular Malaysia and half of Sabah and Sarawak's market requirements, and is the largest natural gas producer in Malaysia, catering to more than 40 countries worldwide.

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. Shell Business Operations (SBO) influences business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resources, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. Shell Business Operations (SBO) Kuala Lumpur enables Shell to operate in a global-competitive and ever-changing business environment.

Your role

This role will have exposure to business leaders and third-party customers. The role requires a high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. This will require creating very good working relationships with the local Credit Team, OTC, Sales, and other FO business partners. Having the ability to meet with the customers to discuss a range of issues but still maintain a solid relationship wherever possible.

Responsibilities:

 

• Responsible for performing debt collection activities and ensuring that customer debts are collected in line with contracted payment terms.
• Adhere to the escalation process in carrying out the debt collection activities.
• Responsible for managing release of credit blocked orders.
• Responsible for performing cash allocation activities and ensuring timely allocation.
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA.
• Handle customer queries as well as that of the Customer Service Centre.
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Responsible for performing accounts reconciliation when necessary.
• Coordinate with Sales and the business account reviews on assigned portfolios.
• Contribute ideas on process enhancements/improvement.
• Show willingness to accept responsibilities assigned and displays eagerness to succeed
• Performs reporting and analysis when required.
• Provides backup support to other countries.
• Provides Out of office hour support during Saturday in rotation basis.
• Follow Singapore public holiday.

Training, development & rotations

Every step of the way, Shell supports you through a combination of structured training, informal on-the-job learning, regular check-ins, and inspiring mentors.

Whether you’re experiencing different areas of business or different major projects, you’ll always have opportunities to develop and grow. Above all, Shell helps you build rock-solid foundations for a challenging and exciting career.

At the outset, you will be assigned a senior supervisor to help guide your progression through Shell’s Commercial Business division. They will agree to a planned course of action with you and provide all the means necessary to achieve your career goals.

You will have the opportunity to sample two or three rotations, each offering a broad range of challenging responsibilities.

Salary & benefits

The average salary for Associate Credit debt collection ranges from MYR 34,000 to MYR 40,000/yr in Malaysia.

• Health Insurance.
• Comprehensive financial rewards and benefits
• The social network
• Prepaid Legal.
• Long-term Disability Insurance.
• Accidental Death & Dismemberment Insurance.
• Temporary Disability Insurance.

Career progression

Shell, is committed to fostering an inclusive culture and creating opportunities for diverse employees to thrive at work every day. You’ll have access to the resource system, which lists most jobs within Shell. With every opportunity to move up in the talent pipeline, you’ll get help to manage your career and develop your skills. Depending on your location and role, you may get the chance to participate in overseas learning programs, as well as short and long-term international assignments. Move between roles in different parts of the business and have the opportunity to grow and nurture your expertise.

Work-life balance

Monday to Thursday you will have to work full pace. Fridays are a different matter of enjoying quality time. It’s a working pattern no one would be surprised to see  Shell is rated 4.4 out of 5, based on 1.2k reviews by employees on Ambition Box.

Culture & Vibe

The company culture fosters indecisive and incompetent leadership. Shell Malaysia is one of the first employers in Malaysia to implement diversity and inclusion (D&I), and today, Shell continues to promote D&I integration into operations and culture. The levers they use to progress and embed D&I include communication, education, recruitment, development and mentoring, and building a supportive and inclusive work environment. Shell openly share policies and implementation approach with other employers in Malaysia to help advance the D&I agenda.

About you

• Degree in Accounting or any related Finance/Business course
• With 1-2 years of relevant work experience.
• Fresh graduates are encouraged to apply
• Excellent interpersonal and communication skills
• Team player
• Ability to speak, read & write in English & Bahasa Malaysia, Cantonese & Mandarin is an added advantage

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information. Shell recommends you apply as soon as possible,