Contingent Workforce Analyst

The role

The CWO Analyst is responsible to provide dedicated E2E recruitment, commercial, professional consultancy, and administrative activities relating to contingent workforce management. The CWO Analyst handles day-to-day recruitment operations, manages queries, IQN workflows & commercial rate negotiations.

A sustainable solution to contractor management – end-to-end contractor management supported by a global Contingent Workforce Operations (CWO) to:

• Liberate business frontline and shorten cycle time with CWO handling end-to-end contractor management activities (source, select, hire, extension, onboard/off-board contingent workforce)
• Improve commercial acumen through rates assessment against Shell’s standard rate cards, external benchmarks & channeling escalations
• Drive compliance internally and with hiring managers & suppliers in the areas of local labor laws, tax laws, and contractual terms
• Create data transparency and the ability to quickly identify savings opportunities through Management Information reports
• Drive consistency in selecting and managing contractors through job brief calls, job matching, benchmarking, and profile screening procedures
• Drive data integrity and transparency for business decision making

Requirements

• Self-starter with the ability to work independently in increasingly virtual learning and work environment
• Strong verbal and written communication skills with a good command of English
• Basic analytical skills for collaboration, problem-solving, and decision making
• Deliver excellence (customer service focus) and continuous improvement (ability to assess and diagnose problems and to propose solutions that are simple and effective)
• Good interpersonal and stakeholder management skills
• Be results-oriented with a learner mindset to overcome new challenges
• Well organized and able to manage competing priorities
• Awareness of the market and contingent worker contracts and strategies
• Awareness of C&P, SAP/SERP/ERP and RtP processes

Special Challenges

• Able to work with limited supervision displaying self-drive, a “can-do” attitude, and a passion for success
• Ability to be resourceful in seeking information from various sources to resolve requests
• Ability to speak up and request assistance from Specialists/Process Coaches when there is a challenge
• Ability to work in virtual environments covering training, operations, project implementation activities, and stakeholder management calls
• Demonstrate resilience during periods of overlapping priorities, changes & peak operations activities

Work Schedule

• Shift – 2-shift pattern (9 am – 6 pm & 1 pm – 10 pm) on a monthly rotation with work on some Malaysian PH.