Customer Operations Specialist- Deal Management

About Shell

Shell is the petroleum retail market leader in Malaysia, having more than 950 stations nationwide, catering to one-third of Peninsular Malaysia and half of Sabah and Sarawak's market requirements and is the largest natural gas producer in Malaysia, catering to more than 40 countries worldwide.

Your role

• Execute contract legal and fiscal requirements, working with local legal focal 
• Ensure completeness of required documents
• Ensure contracts are signed and stored in line with local country requirements
• Own contract documentation archiving and termination of customer contracts
• Maintain sales hierarchy
• Set up and amend customer master data e.g., new retailer/station set up
• Ensure various payment methods (e-wallet and credit cards) for sites are set up on time
• Custodian of station master data list
• Review and establish sustainable business processes to maximize business performance
• Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA
• Monitor and ensure retailer’s license and permit are within validity date

Training, development & rotations

Every step of the way, we’ll support you through a combination of structured training, informal on-the-job learning, regular check-ins and inspiring mentors.

Whether you’re experiencing different areas of our business or different major projects, you’ll always have opportunities to develop and grow. Above all, we’ll help you build rock solid foundations for a challenging and exciting career.

At the outset you will be assigned a senior supervisor to help guide your progression through Shell’s Commercial Business division. They will agree a planned course of action with you and provide all the means necessary to achieve your career goals.

You will have the opportunity to sample two or three rotations, each offering a broad range of challenging responsibilities.

Salary & benefits

The average salary for Customer Ops Specialist- Deal Management ranges between  MYR 100,000 - 150,000/yr in Malaysia.

• Health Insurance.
• Comprehensive financial rewards and benefits
• The social network
• Prepaid Legal.
• Long-term Disability Insurance.
• Accidental Death & Dismemberment Insurance.
• Temporary Disability Insurance.

Career progression

At Shell, we are committed to fostering an inclusive culture and creating opportunities for our diverse employees to thrive at work every day. You’ll have access to our resource system, which lists most jobs within Shell. With every opportunity to move up in the talent pipeline, you’ll get the help to manage your career and develop your skills. Depending on your location and role, you may get the chance to participate in overseas learning programs, as well as short and long-term international assignments. Move between roles in different parts of the business and have the opportunity to grow and nurture your expertise.

Work-life balance

Monday to Thursday you will have working full pace. Fridays are a different matter enjoying quality time. It’s a working pattern no one would be surprised to see  Shell is rated 4.4 out of 5, based on 1.2k reviews by employees on Ambition Box.

Culture & Vibe

The company culture fosters indecisive and incompetent leadership. Shell Malaysia is one of the first employers in Malaysia to implement diversity and inclusion (D&I), and today, we continue to promote the D&I integration into our operations and culture. The levers we use to progress and embed D&I include communication, education, recruitment, development and mentoring, and building a supportive and inclusive work environment. We openly share our policies and implementation approach with other employers in Malaysia to help advance the D&I agenda.

About you

• Minimum Bachelor degree (CGPA 3.0 and above) in any field of study
• Possess strong leadership and teamwork-based experience
• Strong proficiency (Read/Write/Speak) in English & Malay
• Value Chain Understanding
• Commercial and Business Acumen
• Problem Solving & Analytical
• Managing Customer Experience
• Attention to Details
• Strong in Collaboration and Performance Leadership attributes
• Proven ability to manage multiple priorities to meet stakeholder's expectations management experience - building and maintaining effective relationships
• Able to apply Continuous Improvement behaviors to lead improvement initiatives

How to apply

To apply for the job just click the Apply on employer site button below and submit your resume and credentials. You’ll be asked for your personal information and why you want to work for us. We recommend you apply as soon as possible, because we accept ongoing applications and offer positions on a first come, first served basis.