Data Scientist (Analytics) (Rolling Intake)

About Grab Malaysia

Grab is the leading super-app platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents.

Your role

Get to know the Team

The People Analytics (PAN) Team covers the unique convergence of analytical reasoning, deep technical skills, and soft sciences of human behavior and organizational psychology. They are interested in the application of analytical methods to quantify, diagnose, and elevate real-world problem-solving with data-driven insights, in support of building a world-class, high-performing people culture at Grab. The PAN team directly engages with cross-functional stakeholders across People Operations (human resources, business and functional teams, and senior leadership. They cover a wide span of organizational and people subjects including but not limited to recruitment, engagement, culture, performance, growth, and departures.

Get to know the Role

You will be working closely with teams across People Operations, business and functional groups, and senior leaders to:

• Understand and contextualize real-world problems.
• Define people metrics and shape our data language used to describe and measure people and organizational success.

The Day-to-Day Activities

• Review, classify chargeback nature, and effectively resolve chargeback submissions in an accurate and timely manner.
• Use internal and external tools to make decisions while uncovering patterns and trends
• Assist Fraud Prevention and Investigations by reviewing accounts and transactions.
• Proactively provide suggestions for improvements and contribute to team projects.
• Support the TQA team in terms of guiding current SOP and recommendations for the upcoming new product launch which posses’ an impact on chargeback and fraud.
• Document any identified gaps in chargeback procedures and work with the team leaders and managers to find a resolution.
• Handles projects using new practices or values to accomplish goals and solve problems.
• To participate in the implementation and testing of new functionalities.
• May consult with senior peers and team leads to learn through experience.
• Communicate with customers(email), gateways, and acquirers during the chargeback appeal and process alignment in a professional and sensitive manner.
• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Facilitate problem-solving and collaboration.
• Ensure discussions and decisions lead toward closure.
• Maintain healthy group dynamics.
• Encourage creativity, risk-taking, and constant improvement.

Training & development

Grab declares its company as a big fan of potential and so it likes to match it with an opportunity. The company believes it is when a job becomes a career and when that career really takes off. You’ll get the opportunity to grow your skills while you solve real issues across the region – changing your own life and those of people around you, for the better. Grab is committed to designing and building accessible experiences for everyone – ones that work with assistive technologies and meet the standards set by the Web Accessibility Initiative.

Compensation & benefits

The employee benefits you may get after being accepted as an employee will include:

• Allowances
• Multiple insurances (health, dental, vision, life)
• Health saving accounts (HSA)
• Flexible spending accounts (FSA)
• Mental health care

Career progression

Grab Malaysia is a decent place for fresh graduates to grow even better. The company's culture and people are all great as well as the benefits. Although there is no clear statement regarding the career level related to this position, working at Grab will still become a big impact on your career progression.

Work-life balance

This technology-based company is known for its flexibility so the work-life balance will never be a problem when you work here. The flexible working hour will require 9 hours a day, with a 1-hour break for lunch (8 working hours effectively).

Company culture

At Grab, every Grabber is guided by The Grab Way, which spells out the company's mission, how Grab believes Grab can achieve it, and Grab operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help Grabber make decisions as they work to create economic empowerment for the people of Southeast Asia.

About you

To be eligible for applying to this role, you must have the following qualifications:

• Bachelor's degree in a quantitative field, including but not limited to Computer Science, Information Systems, Mathematics, Data Science, Analytics, Economics or Social Research.
• 0 to 3 years of experience in data-centric or quantitative roles. Fresh graduates are welcome to apply.
• Strong working knowledge in Statistics, SQL, and Python. Enjoy working with large volumes of structured and unstructured data.
• Strong data visualization and storytelling skills. Experience in creating dashboards using Tableau, PowerBI, or other visualization tools is a plus.
• Interested in or familiar with psychology, behavioral science, and/or HR fields.
• Fluent in spoken and written English.
• Passionate about problem-solving and working with people.
• Self-Starter: Ability to work independently and drive own projects.

How to apply

To apply to this position, click the "Apply on employer site" button on this page. We will direct you to Grab's official link for this vacancy. Make sure you have read all of the requirements mentioned above.

Sources

The following sources were used in researching this page:

• grab.careers
• glassdoor.com/Reviews/Grab-Kuala-Lumpur-Reviews-EI_IE958580.0,4_IL.5,17_IM1100.htm?filter.iso3Language=eng
• glassdoor.com/Benefits/Grab-Malaysia-Benefits-EI_IE958580.0,4_IL.5,13_IN170.htm