Grab Driver Center Coordinator Intern (Apr 2024)

About Grab Malaysia

Founded in Malaysia in 2013, Grab has become a vital aspect of daily life, linking people to various services effortlessly. Offering food delivery, grocery shopping, package delivery, ride-hailing, and financial services, Grab serves as a convenient one-stop platform for communities, enhancing daily routines.

Your role

About the Team:

The Operations team is responsible for maintaining a high standard of operation excellence in
the city they manage. The team needs to be able to create quick wins and create long-term furnishings of satisfaction to accelerate growth.

As an intern, your responsibilities include:

• Ensure the reception area is tidy and presentable
• Work closely with the GDC Coordinator / Specialist to ensure the GDC process runs smoothly
• Attends to inquiries from drivers and riders and assigns appropriate ticketing
• Assist with administrative tasks and any other duties delegated by the teams
• Greet and meet all internal and external customers with a friendly disposition and professionalism
• Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner
• Provide periodic feedback to the team and maintain a continuous improvement culture
• To perform tasks related to acquiring new drivers, ensures drivers and riders are well knowledgeable about Grab’s services
• Assist with incoming and maintain inventory and ensure items are in stock

Training & development

In Grab Malaysia's internship program, interns dive into hands-on projects with talented teams. Learning by doing is emphasized, with mentorship and growth opportunities in a dynamic environment. Grab internships offer real-world experience, allowing interns to apply their learning and play a part in advancing the region.

Benefits

In addition to the competitive pay other benefits for interns include:

• Hands-on Experience: Work on real projects with talented teams, gaining practical skills.
• Learning by Doing: Develop professionally through experiential learning.
• Mentorship: Receive guidance from experienced professionals for personal and career growth.
• Professional Growth Opportunities: Access training and workshops to enhance skills.
• Launchpad for Career: Start a career with impact, applying classroom learning to real-world situations.

Career progression

At Grab Malaysia, interns develop skills in various areas such as reception management, operations assistance, customer service, issue resolution, and inventory management, fostering future career growth within the company. Mentorship enhances their professional development, empowering them for impactful careers and providing valuable experience in shaping their future endeavors.

Work-life balance

Interns at Grab Malaysia experience a well-rounded approach to work-life balance, where their welfare is paramount. With flexible schedules, they can engage in leisure pursuits, team-building activities, and cultivate meaningful connections. Grab places great importance on fostering a supportive and enjoyable work environment, acknowledging the holistic nature of life beyond professional endeavors.

Culture & vibe

At Grab Malaysia, interns are integrated into a culture that cherishes diversity, welcoming different perspectives and backgrounds. The company's achievements are rooted in its multicultural staff and lively community. Following "The Grab Way," interns collaborate with skilled teams, acquiring practical experience through mentorship and avenues for personal development.

About you

The must-haves for this internship:

• Candidate must possess at least SPM or equivalent
• Possess strong communication skills and attention to detail
• Agile and able to work in a fast-paced environment, with an excellent time,
• presentation, and project management skills
• Having a positive attitude and can-do spirit is critical
• Proficiency in English and Bahasa Malaysia. Proficiency in Mandarin would be an advantage
• Basic knowledge of Excel (basic formulas such as SUM, IF, VLOOKUP, etc)

How to apply

The application process consists of four stages:

• Application Submission
• Phone or video interview
• Assessment or technical competency interview
• Offer extended

Sources

The following sources were used in researching this page:

• grab.careers/en/how-we-hire/career-pathways/
• grab.careers/en/locations/malaysia/
• youtube.com